Returns Policy
Welcome to our returns page, here you will find out all the details about our returns
To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase (order number)
To start a return, you can contact us at Sales@hampshireprints.co.uk.
Please note that returns will need to be sent to the following address:
Hampshire Prints Ltd,
Gatcombe House,
Copnor Road,
Portsmouth,
Hampshire,
UK
PO3 5EJ
When your return is accepted, we’ll send you instructions on how and to send your package. Items sent back to us.
without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@hampshireprints.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.